Terms & Conditions

1. About RAMSdesk

RAMSdesk provides construction documentation templates and professional documentation support to business customers in the United Kingdom. RAMSdesk is currently trading before incorporation as a limited company. Contact: info@ramsdesk.com / 07362 359719.

2. Business customers

Services and templates are offered for business and trade use. If you are purchasing as an individual consumer, contact RAMSdesk before ordering so the applicable consumer information and rights can be confirmed.

3. RAMS templates

Individual RAMS are £15. A pack of any 10 RAMS selected from the 30-document library is £120. Documents are supplied in editable Word format and can be branded with the customer's logo and company details.

4. Bespoke and managed services

Managed RAMS coordination is £35 per hour with a one-hour minimum. CPPs, COSHH documentation, lifting plans, programmes and other bespoke documentation are quoted according to scope. Work outside an agreed scope requires approval before additional charges are incurred.

5. Customer information

The customer is responsible for providing accurate scope, site, task, equipment, substance, workforce and client information. RAMSdesk may rely on information supplied by the customer when preparing documents.

6. Review before use

Every document supplied by RAMSdesk is reviewed by an experienced construction professional before issue before issue. However, construction risks vary by site and task. The customer and relevant competent persons remain responsible for reviewing, adapting, briefing, approving and implementing documentation for the actual work before it is used.

7. Delivery

Documents are normally issued by email. Any stated turnaround is an estimate unless a specific delivery time is agreed in writing. RAMSdesk will communicate promptly if additional information is needed or a delay is expected.

8. Payment

Prices displayed on the website are the prices payable unless otherwise agreed. RAMSdesk is not currently VAT registered and VAT is not added to the displayed prices. Online payment links will only be activated when live payment processing is ready.

9. Changes and amendments

Corrections to an error made by RAMSdesk will be addressed without additional charge. Changes caused by altered scope, new client comments, new site information or additional requirements may be chargeable at the agreed rate.

10. Intellectual property and licence

On payment, the customer receives a licence to use and adapt supplied documents for its own business and projects. Templates must not be resold, redistributed as template products, published as a competing library or supplied to third parties for resale.

11. Liability

RAMSdesk will provide services with reasonable care and skill. Nothing in these terms excludes liability that cannot lawfully be excluded. RAMSdesk is not responsible for site management, supervision, implementation of controls, or changes made to a document after issue. Any limitation of liability will be applied only to the extent permitted by law.

12. Cancellation and refunds

For business customers, cancellation and refund arrangements depend on whether work has started and the costs already incurred. Contact RAMSdesk promptly if you need to cancel. Where consumer law applies, statutory rights are not affected.

13. Complaints

Please email info@ramsdesk.com with the order/project details and the issue. RAMSdesk will aim to acknowledge complaints within two working days and resolve them fairly and promptly.

14. Governing law

These terms are governed by the laws of England and Wales, subject to any mandatory rights that apply.